Terms & Conditions for Sale of Goods & Services

Effective from 01/01/2019

Payment Terms
VAT is charged at the current rate and is subject to government regulations. All prices are in UK Sterling.
Wallpapers to be paid for in full at point of order. Please see separate Wallpaper Terms and Conditions.
All made to measure orders are subject to a 50% deposit.
All Re-Upholstery work is subject to a 75% deposit.
We prefer to accept payments by Debit cards, bank transfers and cheques.

BACS Payments: Bryant Furnishing Ltd – The Co-Operative bank SC 08 92 50 Acc No 68628848
Cheques payable to: Bryant Furnishing Ltd
Standard Mastercard and Visa credit cards are also accepted.
The balance payment is due on the day of collection, delivery or installation.

If deliveries / installations are staggered over a period of time and over 50% of the value has been delivered / installed then payments on account will be requested. A 50% value will be required on items that are not yet delivered.
If the customer requests Bryant Furnishing to deliver or install beyond their standard lead time, then payment in full may be required. Storage of customer’s goods may not always be possible. In this event the customer will be required to take delivery of their goods and all outstanding monies to be paid. Bryant Furnishing will install once requested to do so.

Title
Title to the goods will remain with Bryant Furnishing Ltd until full payment of the goods is received.
Bryant Furnishing Ltd are committed to protecting customers’ privacy and comply with the Data Protection laws applicable to business in the UK.

Delivery Dates
Anticipated delivery dates are quoted in good faith, based on information received from our suppliers.
Bryant Furnishing Ltd cannot be held responsible if these dates are not upheld.
Delayed deliveries are beyond our control and we cannot offer any financial compensation. However, Bryant Furnishing Ltd will use its best endeavors to keep the customer informed of the status of the order.

Lead Times
Bespoke Roman Blinds 4 to 6 weeks
Made to measure curtains 6 to 8 weeks
Upholstery 4 to 6 weeks
Blinds manufactured by other suppliers vary and lead times will be quoted at time of enquiry.

Christmas Cut off
For pre-Christmas deliveries / installations all large orders and orders for large curtains must be ordered with deposits received within the first week of November.

Deliveries / Installation
The customer must be present on the day of delivery / installation.
Although every effort is made to deliver at the given time of day, an hour either side of the given delivery time must be allowed. Customer’s must allow adequate time to be at home for installations and must check with the staff as to what the time frame is likely to be.
In the event that the order cannot be completed due to fault or error on Bryant Furnishing’s part this does not automatically entitle the customer to financial compensation. We will strive hard to overcome the problem or fault as soon as possible so that the order can be completed satisfactorily.
If we are unable to deliver / install at the agreed time due to the customer not being present at the address or access denied through no fault of Bryant Furnishing Ltd then a minimum charge of 50% of the fitting cost will be incurred.

Cancellation
Goods, which have been ordered specifically by a customer, cannot be cancelled except at the discretion of the management, in which case a minimum 20% cancellation charge will apply.
If fabric needs to be returned due to a cancellation or change in preference then a re-stocking fee of 20% of the fabric value will be charged plus any carriage charges that may be incurred.

Made to measure curtains, blinds and all other bespoke furnishings
As these items are specifically made to your requirements they cannot be returned unless proven to be faulty.

Underestimation or Missing items
In the rare event that we have underestimated on the quantity of fabric or wallpaper required, the customer will be notified and will need to agree to the additions before we can continue with their order. These items will be chargeable as they would not have been included on the accepted quotation or sales invoice. No additional items will be ordered without the customer’s permission.

Poles, tracks and tiebacks
These are ordered in specifically and are non-returnable.

Fabrics
Fabrics such as silks and linens often have natural characteristics. Bryant Furnishing Ltd cannot accept complaints or offer refunds for such natural occurrences.
With both printed and woven fabrics every effort is made to avoid irregularities, occasionally they may occur. Fabric is not completely stable and it cannot be taken for granted that, whether printed or woven, the pattern will be completely ‘square’ on the cloth. Fabrics are not guaranteed against colour fading, unless otherwise stated in the product description. We advise that all fabrics are dry cleaned.

Batch Variations
Wallpapers and fabrics can vary in colour shade from the example seen in our store to the current batch of stock available. Stock cuttings are available upon request and are especially advised for large quantities.

Shrinkage / Fabric appearance
Most fabrics tend to shrink when laundered, cleaned or to a lesser extent whilst in use, in certain atmospheric conditions. Atmospheric conditions may vary in different weather and seasons. We cannot control these conditions and therefore cannot accept responsibility for movement or the general appearance in curtains or blinds when hung. Heavier fabrics may react to changing humidity; and the control of humidity in a room remains the customer’s responsibility.

Roman blinds with blackout lining
Our roman blinds are constructed with four layers of fabric. We use fleece bonded blackout lining as an interlining which is sandwiched between the face fabric and the lining fabric. To secure the four layers we use a ‘stab stitch’ which can sometimes cause light to filter through the small stitch holes. We make every effort to keep this to a minimum and the fleece lining softens the appearance of these small holes. The appearance of the light bleed depends on the thickness of the face fabric. Woven fabrics are less likely to show the light bleed whereas thin cottons are more likely.

Carriage Charges
Carriage will be charged on orders of fabrics under 5m and on wallpaper orders under 5 rolls or 25 square meters. Average carriage charge is £12 + VAT.

Customer’s own fabrics
We sell fabrics at the recommended retail rate. We do not offer our making up service without supplying the fabric.
We can make up customer’s own fabrics if it is a fabric that we are unable to supply and if they are small items ie cushions or small roman blinds. However this is only at the management’s discretion and a surcharge will apply.

Contract Law
This contract is and shall be deemed to be made in England and shall be governed by English Law.

Terms and Conditions
Bryant Furnishing Ltd reserve the right to amend these terms and conditions at any time without notice.

Statutory Rights
These terms and conditions do not affect your statutory rights.

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